Chat with Vernon, from Comcast
Annie: I don't receive billing statements... you know, save the trees etc.
Vernon: Oh yes. Thank you for saving the trees mam.
...LATER...
Annie: In other words I should have waited literally 1 minute until the package deal was up to avoid these charges?
Vernon: In all honesty mam, to avoid the charges the changes should've been made on the 29th or the end of the billing cycle.
Vernon: If you were not informed, as a 1-time courtesy I'll be happy to waive those extra charges for you. ($14.56 + $11.08).
Annie: Unfortunately, I don't think many people are informed of that
Jul 25th